Technical support

We hope our platform provides you with a great buyer or seller experience. However if you do experience a problem regarding the delivery of your order, our website itself or would like support with your seller account, please see the relevant details below for support with your query.

Organisation

We are dedicated to matching our customers with exciting and high-quality products from around the world. In doing so, we process thousands of orders each day and work extremely hard with our sellers and logistics teams on ensuring orders and deliveries are processed as smoothly as possible. However, there may be occasions when issues arise with international customs and national postal services.

If you have any queries or would like to raise an issue with World Supermarket, please email our team via [email protected] with your order number and a description of the issue and we will look into it.

Our team work hard in responding to all queries as soon as possible, but during periods they may take up to 72 hours.

Technical

We have a talented and knowledgeable team behind our website, but if you do spot an error or have problems with any aspect of the World Supermarket website, please email the URL and description of the problem, to our friendly support team: [email protected]

Equally, if you believe that your account is under a security threat, please contact our team immediately.

Our team work hard in responding to all queries as soon as possible, but during periods they may take up to 72 hours.

Seller

From your initial sign up to the sale of your products, the team at World Supermarket are always on hand to give you guidance every step of the way.

In addition, we are currently working on some exciting plans and support resources to help our sellers take their business to the next level. The first round of topics will be focused on the following business elements:

  • Brand identity and strengthening your shop

  • How to maximise sales

  • Ways to ensure your products get noticed.

Keep a close eye on this page for future updates.

Finally, if you have further queries about managing your account with World Supermarket please click here for our most FAQs.